1. Smile;
  2. Greet The Customer With A Smiling Voice & Welcoming Body Posture;
  3. Ask And Listen Attentively Showing Interest;
  4. Respond Politely & Patiently;
  5. Provide Client With Clear And Essential Information;
  6. Be Open And Helpful;
  7. Respond Urgently To Client’s Request;
  8. Treat Each Client Uniquely And Each Situation Separately;
  9. Show Initiative & Pro-Activeness To Ensure The Client Is Delighted;
  10. Say Thank You.
  11. Be True To Your Word: If You Make a Promise, Then Fulfil It!
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